the customer is always right. well at least you try to placate them or please them if need be. ibang usapan na yun if the customer himself is rude, right?

anyway, I was in charge of looking for a family outing venue for new year’s and one of the resorts I contacted was The Waterfront Beach Resort in Morong, Bataan (what a mistake that was). I was actually satisfied how the first 2 representatives (Claire and Michelle) handled my requests, inquiries and clarifications, compared to the first (rather posh) one I called earlier. it turns out that it’s not always the “posh” ones that are hard to talk to.

I had the resort hold any reservation until I was sure my family would be ok with the quotations (I was comparing 3). I was already inclined to take theirs only because they were the more affordable one but the place, well, not so ok. so to cut the long story short, I reserved another resort for our outing and sent a text to the other 2 saying that I’m cancelling the inquiry and that for future company activities, could they send me a corporate rate?

lo and behold my cellphone rang and this angry old woman was short of screaming at me over the phone. she was clarifying a concern I had earlier but I said I was no longer interested because I already got another resort. then she told me over and over (or was asking, i don’t know because the tone was the same) that I was canceling my “reservation”. she was so rude and hang up on me too. so here’s the rest of the story (click on the photo to view a larger version):

I know I am one tough customer but then again, apathy kills, you know? some may tell me to just let it go. sure, after an apology.